Question

Helium does not start, what I can I do to solve this?


Answer

There can be several reasons why Helium does not start, the most common reasons are listed below:


  • Try to delete helium's configuration file, helium.json, in the folder %appdata%\imploded Software\Helium 13.
  • If the above does not help, delete all .json files in the above folder.
  • If nothing of the above helps, delete all .json files as described above and reinstall the application

Please note that if you delete all json files, you will need to reconnect to your database after it has been started again.


See also:

http://support.imploded.com/support/solutions/articles/9000158821-isolating-specific-problems


Windows 7 users:

Please make sure you have applied the following hotfix from Microsoft:
https://github.com/Microsoft/dotnet/issues/599


If the problem is still not solved, please contact our support for further assistance: http://support.imploded.com/