Start a new topic
Solved

Cannot start Helium 12 + 13

Hi


I like to try HM 13 but it's not possible because Helium is crashing on startup.


Windows 10 Pro 64-bit version 1709 build 16299.125 and freshly downloaded Helium. HMM 11 is working well. HMM 12.4 also have startup problems after changing DB type to MySQL/MariaDB.


Any suggestions?


regards

Stephan



Hello,


Have you tried to remove any possible broken settings files as described here?:

http://support.imploded.com/support/solutions/articles/9000077989-help-the-application-does-not-start-

 I had same problems from helium 12.4 to 13. Deinstallation Helium 12, deleting all directories behind Imploded Software in C:\user\spec-user\appdata\roaming\imploded software. I deleted data in specified caches from helium.

Then Newinstallation Helium13. Now it works well. (Sorry for my terrible English). I tried my best.

Harald

PS I work with windows 7 - 64bit

 

Closed due to no further information.

If the error remains, please contact us back.

Login or Signup to post a comment