I know this is not some issue with the product because it would be a non starter if it was. I cannot play a single track though without at least some pauses and cut outs. This has been going on for months but I haven't really used it much so didn't care. Now I want to solve it so here goes.
I used a read/write test tool below to make sure I am getting decent bandwidth, my music collection is 100 percent flac all on an enterprise SAN. I haven't upped the QOS because you can see it's good and it cuts out when not one thing is happening other than Helium playing a track.
This has to be something in my infrastructure, my network card, jitter, latency, something but honestly it all looks fine to me. So is there something I can do as a test? Is there a buffering scheme I can adjust? Not that it probably matters but I am using SQL server as the music db and it's on SSD's.
Thanks for anything you can provide to help me figure this out a little easier!
Will the audio play OK if the files are placed on a local drive?
Depending on that result you can try to change/update your audio driver and increase buffering to see it it helps.
Personally I use a quite slow Synology Nas for storing my files (mixture of FLAC and MP3s) and have no similar issues.