After updating a directory and edit content, scores of the tracks are deleted
Which exact version of Helium 12 are you using?
Can you try if the error remains with this build?
(It contains a couple of related fixes)
No, continuing the same problem
Ok, thanks. I will do additional tests.
I have tried this on multiple albums as shown in the movie, but my ratings remains.
It might be a file-specific issue which is related to specific files.
Can you please open a support ticket so that we can continue the analysis from there?
Closed, this was a setup related issue.