Under Web-Streamer I used the function scan folder from the folders already in use
as there were some files new in the database which were not shown in Streamer.
In folders displayed in Streamer changed from Q:\Musik to Q:Musik
Afterwards Streamer added all entries again so they are available twice.
Since that moment I can't log in to Streamer anymore.
Helium database shows the same now.
I tried to replicate this on my database but have been unable to find a way to get to this state. Which database type are you using (if not the default SQL Server Compact)?
I believe this is due to the fact that Helium Streamer caches information to increase performance. This means that if you add music from Helium, the Streamer won't know if these until you restart the Helium Streamer service (or restart your computer).
This is something that we are working on how to solve in the best way.
OK, then it must be something else. I would like to have a look at your database in order to find out what's wrong. Could you please perform a backup in Helium 12 and create a support ticket?
It may be a browser cache issue. What browser do you use?
Are the numbers in the bottom left of the Streamer correct?
As a side note, we have managed to replicate the problem where duplicates ended up in the database. This problem has now been solved.
The best for us would be to get a hold of a database backup. Please create a ticket and attach a backup and we'll continue from there.
We have made several improvements to the add to database features in Helium Streamer and haven't heard of this problem in a while. Please let us know if you can still replicate it in Helium Streamer 3.1.